PRIVACY POLICY

Effective Date: 9 October 2026

Introduction

At Print Hub Lagos, we recognise the importance of protecting the privacy, confidentiality, and security of our customers’ personal information. We are committed to maintaining responsible data protection practices and ensuring transparency in the collection, processing, storage, and use of information entrusted to us.

This Privacy Policy describes how Print Hub Lagos collects, uses, processes, stores, and safeguards personal information obtained through our website, https://printhublagos.com/, and through interactions relating to our printing, branding, and associated services.

Our handling of personal information is guided by the Nigeria Data Protection Act 2023 and other applicable data protection laws and regulations.

By using our website or engaging our services, you acknowledge the information provided in this Privacy Policy.

1. Information We Collect

To provide efficient services and maintain a secure customer experience, Print Hub Lagos collects and processes certain categories of information, depending on how customers interact with our business.

1.1 Personal Identification Information

This includes customers’ names, email addresses, telephone numbers, billing addresses, delivery addresses, and other contact information voluntarily provided when placing orders, requesting quotations, creating accounts, or contacting our customer support team.

1.2 Order and Transaction Information

We collect information relating to printing orders, selected products, quantities, specifications, order history, invoices, transaction references, payment confirmations, and delivery instructions.

1.3 Artwork and Production Materials

Customers may submit logos, photographs, documents, artwork, designs, and other digital materials necessary for printing, branding, product customisation, and production.

1.4 Technical and Website Usage Information

When visitors access our website, certain technical information may be collected automatically, including IP addresses, browser types, device information, operating systems, referring websites, and interactions with website features.

1.5 Customer Communications

We may retain records of enquiries, complaints, feedback, and correspondence received through our website, email, telephone, WhatsApp, or other official communication channels.

2. Purpose of Collecting and Processing Personal Information

Print Hub Lagos collects and processes personal information for legitimate operational and commercial purposes, including:

Processing, managing, and fulfilling customer orders.
Preparing quotations, invoices, and payment confirmations.
Receiving and reviewing customer artwork and printing specifications.
Communicating order updates, production progress, and delivery arrangements.
Providing technical assistance and customer support.
Managing customer accounts and purchase histories.
Responding to enquiries, complaints, refund requests, and service-related concerns.
Improving website functionality, service quality, and customer experience.
Preventing fraudulent transactions, unauthorised activities, and security threats.
Maintaining financial and administrative records.
Communicating promotions, special offers, and service updates where permitted by applicable law.
Fulfilling applicable legal and regulatory obligations.

We process personal information only for specified, legitimate purposes and do not intentionally use it in ways that are incompatible with those purposes.

3. Legal Basis for Processing Personal Data

Print Hub Lagos processes personal information in accordance with applicable data protection requirements.

Depending on the circumstances, processing may be based on:

Contractual Necessity: Processing information required to provide requested products, fulfil printing orders, manage payments, and arrange deliveries.

Legal Obligations: Maintaining information necessary to meet applicable taxation, accounting, regulatory, and other statutory requirements.

Legitimate Business Interests: Protecting website security, preventing fraud, improving operational efficiency, and maintaining effective customer service, subject to applicable legal safeguards.

Consent: Processing information for purposes requiring customer authorisation, including certain marketing communications and non-essential tracking technologies.

Where consent is the lawful basis for processing, customers may withdraw that consent, subject to applicable legal requirements.

4. Protection and Use of Customer Artwork

Print Hub Lagos recognises the commercial and personal importance of artwork, logos, documents, photographs, and designs submitted by customers.

Customer-supplied materials are handled for purposes connected with quotation preparation, design adjustments, printing, production, quality control, and order fulfilment.

Access to customer artwork is limited to individuals and service providers whose involvement is reasonably necessary for the requested services.

We respect the intellectual property and confidentiality interests associated with customer materials.

Customer artwork will not be intentionally published or used for independent promotional purposes without appropriate authorisation.

Customers remain responsible for ensuring that materials submitted for reproduction do not infringe third-party intellectual property rights or violate applicable laws.

5. Cookies and Website Technologies

Our website uses cookies and related technologies where necessary to support its operation and user experience.

Cookies may perform functions such as maintaining shopping cart information, supporting account sessions, remembering website preferences, and protecting website functionality.

Additional technologies may be used for website analytics, performance measurement, or advertising activities where enabled and permitted by law.

Where legally required, consent will be obtained before non-essential cookies or similar tracking technologies are activated.

Visitors may control or restrict cookies through their browser settings and any cookie management facilities made available on our website.

Disabling certain cookies may affect the functionality of specific website features.

6. Payment Processing and Transaction Security

Print Hub Lagos takes the confidentiality of customer payment information seriously.

Online payments may be facilitated through third-party financial institutions or payment processing platforms.

Such providers may independently collect and process payment-related information according to their applicable privacy policies and security procedures.

Print Hub Lagos may retain transaction references, payment confirmation details, invoicing information, and other records reasonably necessary for order fulfilment, customer support, and accounting purposes.

Customers are encouraged to use only official payment instructions and authorised communication channels associated with Print Hub Lagos.

7. Disclosure and Sharing of Personal Information

Print Hub Lagos does not sell customers’ personal information.

Personal information may be disclosed to relevant third parties only where reasonably necessary for legitimate business operations or where otherwise permitted or required by law.

Such recipients may include:

Website hosting and technical service providers.
Payment processors and financial institutions.
Courier, logistics, and delivery companies.
Printing and production service partners.
Customer communication and support service providers.
Professional advisers and regulatory authorities, where legally appropriate.

We seek to limit disclosures to information necessary for the relevant service and expect service providers handling personal information on our behalf to maintain appropriate confidentiality and security measures.

8. Data Storage and Security

Print Hub Lagos is committed to protecting personal information from unauthorised access, accidental loss, improper disclosure, alteration, destruction, and misuse.

We adopt reasonable administrative, technical, and organisational safeguards appropriate to the nature of the information being processed.

Such safeguards may include access controls, website security measures, secure communication practices, and restricted handling of confidential customer records.

Although reasonable measures are taken to protect personal information, no electronic storage or internet transmission method can be guaranteed to be completely secure.

9. Retention of Personal Information

Personal information is retained only for periods reasonably necessary to fulfil the purposes for which it was collected.

Relevant considerations include the completion of customer orders, provision of after-sales support, resolution of disputes, maintenance of financial records, fraud prevention, and compliance with applicable legal obligations.

Customer artwork and production materials may be retained where reasonably necessary for order completion, authorised repeat orders, or related business requirements.

When information is no longer required and no lawful retention obligation applies, appropriate steps will be taken to delete, anonymise, or securely dispose of it.

10. Rights of Data Subjects

In accordance with applicable data protection legislation, individuals whose personal information is processed by Print Hub Lagos may exercise relevant privacy rights.

These may include:

Right to Information: To receive clear information about the collection and processing of personal data.

Right of Access: To request access to personal information held about them.

Right to Rectification: To request correction of inaccurate or incomplete personal information.

Right to Erasure: To request deletion of personal information where the applicable legal conditions are satisfied.

Right to Withdraw Consent: To withdraw consent to processing activities that rely on consent.

Right to Object: To object to certain forms of personal data processing.

Right to Restriction: To request restriction of processing under circumstances recognised by applicable law.

Right to Data Portability: To request the transfer of eligible personal information in accordance with applicable legal requirements.

Rights Relating to Automated Decision-Making: To exercise applicable safeguards concerning decisions based solely on automated processing.

Right to Lodge a Complaint: To submit a complaint to the Nigeria Data Protection Commission where appropriate.

Requests relating to personal information may be submitted using the contact details provided in this policy.

We may take reasonable steps to verify the identity of individuals making privacy-related requests before disclosing or modifying personal information.

11. Marketing and Promotional Communications

Print Hub Lagos may communicate information about its printing services, branding solutions, product offerings, promotional campaigns, and business updates.

Marketing communications will be conducted in accordance with applicable laws and consent requirements.

Customers who no longer wish to receive promotional messages may request to unsubscribe or withdraw their marketing consent through the relevant communication channel or by contacting us directly.

Withdrawal of marketing consent will not prevent essential communications relating to existing orders, transactions, or customer service matters.

12. Third-Party Websites and External Services

Our website may provide access to independently operated third-party websites and services, including social media platforms, messaging applications, payment processors, and external business resources.

These third parties may maintain their own privacy policies and data processing practices.

Print Hub Lagos is not responsible for the privacy practices, content, or security arrangements of third-party websites outside our control.

Visitors are encouraged to review the applicable privacy policies of external platforms before submitting personal information.

13. International Data Transfers

Certain website hosting, payment processing, technical support, or communication services may involve the processing or storage of information outside Nigeria.

Where personal information is transferred internationally, Print Hub Lagos will take steps to ensure that such transfers comply with applicable Nigerian data protection requirements, including the use of appropriate safeguards where required.

14. Children’s Personal Information

Print Hub Lagos provides general printing, branding, and related commercial services and does not intentionally direct its online services towards children.

We do not knowingly collect children’s personal information in circumstances that would violate applicable data protection requirements.

Where personal information relating to a child must be processed, we will observe applicable requirements concerning parental or guardian authorisation and the protection of children’s privacy rights.

15. Changes to This Privacy Policy

Print Hub Lagos reserves the right to review and update this Privacy Policy to reflect changes in business operations, website functionality, service arrangements, technology, or applicable legal requirements.

Any revised version will be published on this website with an updated effective date.

Where required by law, additional notification or consent will be obtained in relation to material changes in data processing activities.

16. Privacy Enquiries, Requests and Complaints

Customers and website visitors may contact Print Hub Lagos regarding questions, concerns, requests for access or correction, withdrawal of consent, or complaints about the handling of personal information.

We will review privacy-related requests and respond in accordance with applicable legal requirements.

Individuals who believe their data protection rights have been infringed may also contact the Nigeria Data Protection Commission (NDPC) through its official channels.

17. Contact Information

For questions concerning this Privacy Policy or the processing of personal information, please contact:

PRINT HUB LAGOS

Office Address: 2, Balogun Street, Lekki, Lagos, Nigeria.

Email: printhublagos@gmail.com

Phone/WhatsApp: +234 803 056 1808

Website: https://printhublagos.com/